Refund Policy

Refund Policy

In general, all sales are final and we do not offer refunds.

Because Htmldrag is a digital service that provides immediate access to paid features and incurs non-recoverable costs (such as computation and storage) when used, we maintain a strict No Refund Policy for most subscriptions and credit or points purchases, except where required by law or as described below.

Why We Generally Do Not Offer Refunds

Immediate Access: You typically receive instant access to paid features or increased quotas as soon as your payment is confirmed.

Irreversible Costs: Usage of the platform (for example, AI-assisted operations, rendering, exports, or storage) generates real and non-recoverable costs for us.

Free Plan Available: We provide a free plan so that you can evaluate the Service before deciding whether to make a purchase.

Cases That Are Not Eligible for Refunds

We generally do not provide refunds for:

Change of mind after purchase.

Unused or partially used credits, points, or subscription time.

Accidental purchases where the service has already been made available.

Dissatisfaction with the Service when the features have functioned as advertised. Please use the free plan first to determine whether the Service meets your needs.

Subscription Cancellation

You may cancel your subscription at any time to prevent future renewals. Cancellation takes effect at the end of your current billing period:

You will retain access to paid features until the end of the billing period you have already paid for.

We generally do not issue refunds for the current or past billing periods, except where required by law or under the terms of a payment or Merchant-of-Record partner.

Special Circumstances and Legal Rights

We understand that exceptional situations may occur. While we do not offer refunds for normal usage (for example, when credits have been used or the Service has been actively consumed), we may review the following types of cases on an individual basis:

A verified technical issue on our side that prevents you from reasonably using the Service you purchased, and where we cannot provide a timely fix or workaround.

A clear billing or payment error that resulted in unintended duplicate charges.

If you believe you have encountered such a situation, please contact us at [email protected] with details including your order ID, transaction date, and a description of the issue. We will review your request and respond within 3 business days.

How to Request a Refund (if applicable)

If you believe your case qualifies under the special circumstances described above, or if you are in a jurisdiction with mandatory refund rights:

Email [email protected] with the subject line "Refund Request".

Include your order ID, payment date, and the reason for your refund request.

We will review your request and respond within 3 business days.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we may need to suspend your account pending resolution. Chargebacks may also result in additional processing fees and, where appropriate, termination of your account.

We encourage you to contact us at [email protected] before initiating a chargeback so we can work together to resolve any issues.

Mandatory Consumer Rights

This Refund Policy does not limit any non-waivable consumer rights you may have under the laws of your jurisdiction. If you are entitled to a refund under applicable law (for example, consumer protection laws in the EU, UK, Australia, or elsewhere), those rights remain in effect regardless of this policy.

Processing Time for Approved Refunds

If a refund is approved, we will process it within 5–10 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5–10 business days.

For purchases processed via third-party Merchants of Record such as Paddle, refunds (if any) will be handled in accordance with their Buyer Terms and applicable consumer protection laws.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will update the "Last updated" date above. Significant changes will be communicated through the Service or by email where appropriate.

Contact

If you have questions about this Refund Policy, please contact:

Email: [email protected]

Website: https://htmldrag.com

For our full terms of service and privacy practices, please see our Terms of Service and Privacy Policy.